Over the past few years, there has been incredible growth in the opportunities we have to engage with customers using digital. We’ve quickly moved from a world of flash microsites made for viewing on a computer to a multi-screen world, where people expect and demand more from their experiences with companies and brands. They expect the content to be relevant to them; engaging and optimized for the screen they are in front of – all with the ability to seamlessly shift to the other screens in their lives. Lately we’ve been working with companies to plan and build these “connected experiences,” which has led to some thoughts and best practices around how to approach it for your business.


