Talent, meet opportunity

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We’re powered by more than just coffee.
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Push the edge of impossible

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This is what we do. Every day. Not satisfied with simply what is, we take initial concepts and intentions and push them beyond what’s expected to create actively engaging experiences that stand apart from the competition. If you live on that same line that teeters between impossible and revolutionary, you may just be the one we’re looking for.
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Our Smashing Values

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We are a band of artists, engineers, creators, and mischief-makers that harness the power of play to make things that matter.
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The business of fun
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Forget the tired “work hard, play hard” corporate jargon. Wouldn’t you rather work in an environment that is so enlivening you can’t believe you actually get paid to be there? Thought so, and it might look something like this: buzzing around the office via scooters, the not-so-infrequent tequila Friday, and most importantly, working with the mantra of making things that matter. We also have the best digs in town. Located right next to Pike Place Market, you’ll likely find Smashers wandering around the market grabbing some of the freshest food in Seattle, buying flowers, or jogging along the waterfront. Bonus points, you can’t beat our view.
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Got the chops?
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UX Designer - Contract
Creatives at Smashing Ideas are knowledge-seekers, consumer-champions, strategists and storytellers. What excites and unites us is crafting relevant and meaningful solutions that delight clients and customers alike. We’re seeking a passionate and highly-motivated UX Designer to become part of this dedicated and delightful team, designing for a wide range of projects and clients.  You’ll play a key role in the interpretation of business goals and customer needs, in order to translate it into compelling, elegant and engaging experiences.

Responsibilities

  • Apply solid user experience and usability principles while looking for opportunities to innovate.
  • Demonstrate excellent knowledge of all aspects of the UX approach and the ability to apply them flexibly across a variety of project types.
  • Promote collaborative work practices, and identify opportunities to improve quality and increase efficiency through collaborative design.
  • Ensure work is to the highest possible standards at all times, and that client presentations are engaging and inspiring.
  • Analyze and validate the user and content requirements, define the flow and structure and create wireframes and specifications to describe the intended user experience.
  • Demonstrate cross-functional understanding; clearly articulate purpose and value of other disciplines within the company, and identify when their input is most valuable.
  • Partner with our development team to evaluate and recommend technical solutions.
  • Lead and/or participate in immersive user research, research analysis, concept testing, usability testing, and analytics.
  • Uphold and evangelize our Lean UX and Agile best-practices to colleagues and clients alike.

Does this sound like you?

  • A passion for ideation, exploration and problem-solving.
  • An outside-in approach to user engagement; equates ambiguity with opportunity.
  • Solid in information architecture & interaction design for both web and mobile.
  • Proactive and organized, able to manage a diverse project portfolio.
  • A willingness to challenge conventions (including your own).
  • Welcomes critique of your work and ideas as an opportunity for improvement.
  • A deep understanding of UX processes, practices, and activities.
  • Can clearly communicate and defend solutions with compelling reasoning and research.
  • Can jump out to the 10,000 mile view and tackle big assumptions, then zoom back down to the details and make sure everything fits together sensibly.
  • Ability to lead user experience exercises such as content strategy and experience mapping.
  • Can effortlessly present work to clients, internal teams, and executives for review and feedback.
  • Can write well, as it pertains to crafting personas, experience narratives, and other related artifacts.
  • A desire to develop and maintain strong working relationships with clients and teammates.

*This is an onsite position in our Seattle, WA office. Must be willing to work onsite, or willing to relocate.

**Must be eligible to work in the US. No visa sponsorship available for this role.

***Principals only, please. No recruiter inquiries.

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Senior Strategist
As a Senior Strategist at SI, you are a critical component of the cross-functional team responsible for guiding the informed creative, technical, and business decisions about how to achieve a client’s objectives through customer engagement. The Senior Strategist is part scientist, part snake charmer. She unearths and exposes the core insight – the human truth that becomes our north star – and keeps the vision alive and focused through user research, data, and a strong eye on the market and competition. This is NOT a role in marketing and advertising; this position is focused on championing users’ needs and desires throughout product development in order to deliver an experience that speaks directly to what people actually want. Your job is not to sell what’s made – your job is to help make what’s desired.

 

Job Responsibilities

A Senior Strategist is responsible for leading 4 areas of strategic thinking and experience planning:

  1. Problem Definition & Strategic Approach
  • Collaborate with Engagement Manager and clients to understand and communicate in-depth knowledge of a business environment, including general business processes, target audiences/customer attributes, organizational “pain,” and organizational readiness for implementing connected, engaging solutions
  • Work with Engagement Manager and clients to define and prioritize their business challenges, goals and opportunities. Outline strategic approach for team to achieve objectives.
  • Define Key Performance Indicators (KPIs) and how they will be measured. Support the EM in keeping team focused on these KPIs.
  • Provide team and client with additional marketplace, vertical and competitive insights.
  • Drive formulation of insights-based hypotheses for ways to approach a given project.
  1. Customer, Culture, Technology and Context Insights
  • Collaborate with client to identify, understand and communicate existing research
  • Lead gap analysis to understand and recommend additional research (if needed)
  • Recommend and estimate (with +/- 5% accuracy) additional research, workshops, or other “add-on” activities for clients to improve product experience
  • Conduct qualitative, quantitative, market scan and competitive research
  • With EM, deliver business, category and competitive insights to increase the knowledge of the team and expand the revenues of the client base
  • With UX, feed customer behavior insights and design insights into the team
  • Establish desired behavior change goals for target personas
  1. Experience Strategy
  • In partnership with User Experience lead and Engagement Manager lead, delivers insight-based experience map for target archetypes. Works with team using game theory and Motivational UX Principles to map engagement loops etc against business objectives.
  • With UX architect, plan and lead engagement mapping exercise with clients
  • Write strategic creative brief – redefine creative brief if necessary
  • Plan and conduct creative briefing. Provide idea springboards (thought starters) as part of this exercise
  1. Measurement Strategy and Insights
  • Plan data measurement against customer business goals.
  • Efficiently analyze data and make recommendations for product improvements/refinements.

 

Requirements:

  • Demonstrated experience identifying a core insight that delivered a big idea
  • Experience in a lead, client-facing role for a large customer
  • Ability to present confidently and persuasively to large and small groups of executive-level clients
  • Experience leading multiple forms of customer research – survey, contextual, ethnographic, analytics, as examples
  • Experience crafting insight-driven creative briefs
  • Demonstrated understanding of the key technical and creative elements required to build a successful digital experience
  • Demonstrated ability to lead a room
  • Relentless in consumption of applicable business, consumer and cultural information
  • Collaborative work style, with a bias toward action

Ideal Qualifications: 

  • Certificate or Master’s degree in Human-Centered Design & Engineering
  • Background in Design Strategy, User Experience Research, or related field

*This is an onsite position in our Seattle, WA office. Must be willing to work onsite, or willing to relocate.

**Must be eligible to work in the US. No visa sponsorship available for this role.

***Principals only, please. No recruiter inquiries.

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Associate Strategist - Contract
Our mission at Smashing Ideas is to create the most engaging digital experiences possible. As an Associate Strategist at SI, you are a critical component of the cross-functional team responsible for guiding the informed creative, technical and business decisions about how to achieve a client’s objectives through customer engagement. The Associate Strategist supports the Strategy Team in connecting customer, cultural, technological and contextual insights with the business goals of our clients in an effort to create the best possible solution. This is NOT a marketing or advertising position. Your job is not to sell what’s already made; your job is to assist our clients in designing and making what is needed and desired!

Job Responsibilities

  • Support Senior Strategist in planning, conducting and synthesizing research
  • Work with Producer to plan research logistics
  • Actively listen in interviews and take flawless notes
  • Capture and archive research audio and visuals
  • Create research reports, summarizing key trends and quotes
  • Conduct desk research for competitive and comparative analysis
  • Present findings to internal team
  • Work with Creative team to produce research stimuli, as needed
  • Support data scientist in creating daily dashboards of product use for review by team
  • Manage team content on internal workspace

Requirements:

  • Undergraduate degree in Psychology, Anthropology, Design Strategy, Instructional Design or related field.
  • Familiarity with iterative creative processes; works well with ambiguity
  • Experience in conducting research and distilling results
  • Ability to identify trends in disparate sets of information
  • Have a bias toward action – you get stuff done.
  • Collaborative work style
  • Strong written communication skills
  • Understanding of digital and mobile products

Ideal Qualifications: 

  • Enrollment or completion of a Certificate or Masters Program in Human-Centered Design Engineering
  • Graduate level study in UX Design or Human Centered Design

*This is an onsite position in our Seattle office. Must be willing to work onsite in Seattle, or be open to relocation

**Must be eligible to work in the US. No visa sponsorship available for this role

***Principals only, Please. No recruiter inquiries.

 

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None fit the bill?
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If none of our open positions are a match, fill out the form and let us know why you’d be a great addition. Psst…details matter, so don’t forget to include your resume.
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