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Push the edge of impossible

This is what we do. Every day. Not satisfied with simply what is, we take initial concepts and intentions and push them beyond what’s expected to create actively engaging experiences that stand apart from the competition. If you live on that same line that teeters between impossible and revolutionary, you may just be the one we’re looking for.

Our Smashing Values

We are a band of artists, engineers, creators, and mischief-makers that harness the power of play to make things that matter.
The Business of Fun
Forget the tired “work hard, play hard” corporate jargon. Wouldn’t you rather work in an environment that is so enlivening you can’t believe you actually get paid to be there? Thought so, and it might look something like this: buzzing around the office via scooters, the not-so-infrequent tequila Friday, and most importantly, working with the mantra of making things that matter. We also have the best digs in town. Located right next to Pike Place Market, you’ll likely find Smashers wandering around the market grabbing some of the freshest food in Seattle, buying flowers, or jogging along the waterfront. Bonus points, you can’t beat our view.
Got the Chops?
Senior Strategist
At Smashing Ideas, we make things that matter! We are a digital innovations company that partners with Fortune 100 clients to research, ideate, design, and develop pioneering technological solutions. As an organization, we champion design-thinking and an experience-focused approach to product creation that emphasizes the needs of the user. Our team is comprised of fun, curious, and brilliantly eccentric individuals collaborating in an environment that feeds creativity and exploration.

Our clients, who are partners and extensions of our own teams, are pioneers and change agents themselves. Some are in the early stages of digital transformation, while others have established practices. Regardless of the stage, we serve as their catalyst for innovation.

As a Senior Strategist at Smashing Ideas, you are a critical component of a cross-functional team responsible for guiding the creative, technical, and business decisions that will increase customer engagement and achieve client objectives. The Senior Strategist is part scientist, part snake-charmer. They unearth and expose the core insight – the human truth that becomes our north star – and keeps the vision alive and focused through user research, data, and a strong eye on the market and competition.

Job Responsibilities

A Senior Strategist is responsible for leading 4 areas of strategic thinking and experience planning:

1. Problem Definition & Strategic Approach

  • Collaborate with clients to understand and communicate in-depth knowledge of a business environment, including:
    • general business processes
    • target audiences/customer attributes
    • organizational “pain”
    • marketing communications strategy
    • organizational readiness for implementing connected, engaging solutions
  • Work with clients to define and prioritize their business challenges, goals and opportunities. Outline strategic approach for team to achieve objectives.
  • Define critical metrics and how they will be measured. Keep team focused on these critical metrics.
  • Provide team and client with additional marketplace, vertical and competitive insights.
  • Drive formulation of insights-based hypotheses for ways to approach a given project.

2. Customer, Culture, Technology and Context Insights

  • Collaborate with client to identify, understand and communicate existing research
  • Lead gap analysis to understand and recommend additional research (if needed)
  • Recommend and estimate additional research, workshops, or other “add-on” activities for clients to improve product experience
  • Conduct qualitative, quantitative, market scan and competitive research
  • With UX, feed customer behavior insights and design insights into the team
  • Establish desired behavior change goals for target archetypes

3. Experience Strategy

  • In partnership with User Experience, deliver insight-based experience map for target personas and map engagement loops against business objectives.
  • Establish content cadence for distribution/engagement touch points
  • With UX architect, plan and lead engagement mapping exercise with clients
  • Write strategic creative brief – redefine creative brief if necessary
  • Plan and conduct creative briefing. Provide idea springboards (thought starters) as part of this exercise

4. Measurement Strategy and Insights

  • Plan data measurement against customer business goals. Expertly analyze data and make recommendations for product improvements/refinements.

Requirements:

  • Proven experience identifying a core insight that delivered a big idea
  • Experience in a lead, client-facing role for a large customer
  • Ability to present confidently and persuasively to large and small groups of executive-level clients
  • Experience leading multiple forms of customer research – survey, contextual, ethnographic, analytics, as examples
  • Experience crafting insight-based creative briefs driven by an empathetic understanding of user and market needs
  • Demonstrated understanding of the key technical and creative elements required to build a successful digital experience
  • Demonstrated ability to lead a room
  • Passionate about consuming applicable business, consumer, and cultural information
  • Collaborative work style, with a bias toward action

* Smashing Ideas is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, or disability status. We are committed to hiring and cultivating a diverse team and inclusive environment.

** This is an onsite position in our beautiful Seattle, WA office. This is not a Telecommute/Remote Work position.

Strategist
At Smashing Ideas, we make things that matter. We’re a team of creative pioneers partnering with Global 500 companies to create groundbreaking digital products and services (think mobile apps, AR/VR, websites, internet-of-things, etc.). We take complex challenges and use a combination of business strategy, user experience design, and technical aptitude to craft cutting-edge solutions that transform the lives of end-users. Our team is comprised of fun, curious, and brilliantly eccentric individuals collaborating in an environment that nurtures creativity and exploration. Put simply, we solve hard problems and make some really cool things.

As a Strategist at SI, you are a critical component of the cross-functional team responsible for guiding the informed creative, technical and business decisions about how to achieve a client’s objectives through customer engagement. You help facilitate the path and frame the opportunity for colleagues in the creative, developer, engagement management and production teams to ideate, define and design the most engaging experiences possible.

What You’ll Do:

A Strategist will focus on four areas of strategic thinking and experience planning:

1. Problem Definition & Strategic Approach

  • Work with Engagement Manager to understand and communicate in-depth knowledge of a client’s business environment, including general business processes, target audiences/customer attributes, organizational “pain”, marketing communications strategy, and organizational readiness for implementing connected, engaging solutions
  • Work with Program Management, Engagement, and clients to define and prioritize their business challenges, goals and opportunities. Outline strategic approach for team to achieve objectives.
  • Define Key Performance Indicators (KPIs) and how they will be measured.
  • Provide team and client with additional marketplace, vertical and competitive insights
  • Capture and share insights via User Experience Strategy Worksheet
  • Drive formulation of insights-based hypotheses for ways to approach a given project

2. Customer, Business and Cultural Insight

  • Identify existing research and gaps in knowledge
  • Recommend and conducts qualitative, quantitative, market scan and competitive research (within reason) to prove/disprove hypotheses
  • Deliver business, category and competitive insights to increase the knowledge of the team and expand the revenues of the client base
  • With UX, feed customer behavior insights into personas
  • Establish desired behavior change goals for target personas

3. Engaging Experience Strategy

  • In partnership with User Experience lead and Engagement Manager lead, delivers insight-based experience map for target personas. Works with game design SME to map engagement loops etc against business objectives.
  • In partnership with EM, establish content cadence for distribution/engagement touch points
  • With UX architect, plan and lead engagement mapping exercise with clients
  • Write strategic creative brief – redefine creative brief if necessary
  • Plan and conduct creative briefing. Provide idea springboards (thought starters) as part of this exercise

4. Measurement Strategy and Insights

  • Plan data measurement against customer business goals. Efficiently analyze data and make recommendations for product improvements/refinements.

Does This Sound Like You?

  • Experience in relationship building, client-facing roles
  • Awareness and understanding of business strategy and digital strategy
  • Experience in requirements gathering
  • Experience in crafting creative briefs
  • Understanding of the key technical and creative elements required to build a successful digital experience
  • Ability to successfully craft and communicate your vision with clients and team members
  • Strong presentation and communication skills. Must be persuasive, knowledgeable and confident – internally and externally.
  • Relentless in consumption of applicable business, consumer and cultural information
  • Collaborative work style

*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, or disability status. We are committed to hiring and cultivating a diverse team and inclusive environment.

** This is an onsite position in our beautiful Seattle, WA office. This is not a Telecommute/Remote Work position.

Business Designer
At Smashing Ideas, we make things that matter. We’re a team of creative pioneers partnering with Global 500 companies to create groundbreaking digital products and services (think mobile apps, AR/VR, websites, internet-of-things, etc.). We take complex challenges and use a combination of business strategy, user experience design, and technical aptitude to craft cutting-edge solutions that transform the lives of end-users. Our team is comprised of fun, curious, and brilliantly eccentric individuals collaborating in an environment that nurtures creativity and exploration. Put simply, we solve hard problems and make some really cool things.

We are seeking a Business Designer to design digital products, connected experiences, and new business models to drive our clients’ business objectives. Working closely with our talented designers and software developers, your business and strategy lens will be key in developing profitable and viable solutions.

As a successful Business Designer, you’ll ensure that our solutions deliver tangible business impacts by evaluating and questioning the market opportunity, competition, technologies, investments, returns, business and operating models, and risks.

You’re the perfect fit for our team if you love tackling complex problems head-on and thrive on creating structure in the face of ambiguity!

What You’ll Do:

  • Design profitable products, services, experiences, and business models
  • Evaluate the viability of new business concepts through market research, data analysis, financial modeling, and risk assessment
  • Develop organizational structures, business processes, implementation roadmaps, and go-to-market strategies to support the success of new business concepts
  • Develop compelling pitch decks and business cases to sell ideas to clients and key stakeholders
  • Design and lead research to understand market needs, test hypotheses and prototypes, and improve existing or new concepts
  • Plan and facilitate client workshops to identify value propositions and envision new concepts
  • Contribute to the strategic direction of Smashing Ideas and the Business Design team
  • Contribute to business development and proposals, helping sell the value of business design
  • Lead and drive multidisciplinary project teams
  • Create templates and tools that allow repeatability and consistency as the team grows

Does This Sound Like You?

  • 2-4 years of experience in one of these areas: Management Consulting, Corporate Strategy and/or Finance, Business Operations, Business Intelligence / Analytics, Industrial Engineering, or similar experience
  • MBA or equivalent work experience preferred
  • Experience developing and launching new products, services, processes, experiences, or businesses
  • Experience developing storylines for and presenting to executive-level clients
  • Passionate about continuous learning and thrives in ambiguous environments
  • Collaborative work style, with a bias toward action and tangible results

* We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, or disability status. We are committed to hiring and cultivating a diverse team and inclusive environment.

** This is an onsite position in our beautiful Seattle, WA office. This is not a Telecommute/Remote Work position.

Senior Project Manager
At Smashing Ideas, we make things that matter. We’re a team of creative pioneers partnering with Global 500 companies to create groundbreaking digital products and services (think mobile apps, AR/VR, websites, internet-of-things, etc.). We take complex challenges and use a combination of business strategy, user experience design, and technical aptitude to craft cutting-edge solutions that transform the lives of end-users. Our team is comprised of fun, curious, and brilliantly eccentric individuals collaborating in an environment that nurtures creativity and exploration. Put simply, we solve hard problems and make some really cool things.

As a Senior Project Manager at Smashing Ideas, you play an integral role in leading talented and diverse teams through the product development lifecycle. You are an empathetic leader, guiding your collaborators through the creative process as you build something new and transformational.

What You’ll Do:

  • Lead, support, and motivate internal and external teams of developers, QA engineers, designers, strategists, and producers.
  • Based on budget, capacity and skillset, create and manage staff plans and schedules for each project.
  • Plan, track, and assure quality through all project phases.
  • Analyze existing processes and make recommendations for improvement.
  • Create client-facing reports and documentation related to production operations.
  • Conduct daily stand-ups in order to review project activity, providing current status information and addressing issues or barriers that may prevent a smooth workflow.
  • Provide direction on business decisions and in the execution of projects.
  • Effectively manage internal team, client and stakeholder expectations throughout projects
  • Proactively manage changes in project scope, identify potential risks, and create contingency plans.
  • Review and approve deliverables prepared by team before posting for client.
  • Oversee and coordinate all project documentation, including project briefs, functional specifications, bug reports, and knowledge transfer to project stakeholders.
  • In collaboration with others, identify, vet and hire contractors and outside partners necessary for project execution.
  • Support business development initiatives in the scoping, estimating, and pitching of new project opportunities.
  • Mentor and guide producers and associate producers.

Who You Are:

  • Critical Thinker: You’re able to evaluate feedback and ideas from clients and team members, consider all implications and risks, and determine the best next steps and recommendations that will benefit your projects.
  • Communicator: You know how to develop and communicate an idea to clients, how to exchange ideas with technical and creative types and how to keep your teams motivated and informed.
  • Negotiator: You’re comfortable discussing project scope, schedules and budgets with clients and vendors, as well as working out project details with internal teams.
  • Problem Solver: You can anticipate most issues before they occur, and you can find solutions quickly and effectively.
  • Collaborator: You build and nurture positive working relationships with clients, partners, and internal teams.​

Does This Sound Like You?

  • Minimum of five years experience leading teams and collaborating on large-scale, complex digital projects within an agency environment.
  • Minimum of two years working directly with clients.
  • Passion for working and leading in a fast-paced, high-volume production environment.
  • High level of ownership, enthusiasm, and a collaborative, professional temperament.
  • Proven supervisory, mentoring, and talent development skills.
  • Ability to be attentive and responsive to client concerns.
  • Ability to prioritize and multi-task within time and technical constraints.
  • Ability to establish effective collaborative working relationships across different functional areas.
  • Strong working knowledge of current web and mobile technologies.
  • Excellent oral and written communication skills.
  • Experience with Agile methodologies.
  • Experience with MS Project.
  • Experience with Atlassian, JIRA, and Confluence.
  • Bachelor’s degree or advanced training or certification required.
  • Scrum Master or Product Owner Certification preferred.
  • Experience working with and building remote teams a plus.

*This is an onsite role in our Seattle, WA office; no relocation assistance is available for this position.

**This is an onsite position in our beautiful Seattle, WA office. This is not a Telecommute/Remote Work position.**

UX Designer (Part-Time Contract)
At Smashing Ideas, we make things that matter. We’re a team of creative pioneers partnering with Global 500 companies to create groundbreaking digital products and services (think mobile apps, AR/VR, websites, internet-of-things, etc.). We take complex challenges and use a combination of business strategy, user experience design, and technical aptitude to craft cutting-edge solutions that transform the lives of end-users. Our team is comprised of fun, curious, and brilliantly eccentric individuals collaborating in an environment that nurtures creativity and exploration. Put simply, we solve hard problems and make some really cool things.

Creatives at Smashing Ideas are knowledge-seekers, consumer-champions, strategists and storytellers. What excites and unites us is crafting relevant and meaningful solutions that delight clients and customers alike. We’re seeking a passionate and highly-motivated Part-Time UX Designer to become part of this dedicated and delightful team, designing for a wide range of projects and clients.  You’ll play a key role in the interpretation of business goals and customer needs, in order to translate it into compelling, elegant and engaging experiences.

What You’ll Do:

  • Apply solid user experience and usability principles while looking for opportunities to innovate.
  • Demonstrate excellent knowledge of all aspects of the UX approach and the ability to apply them flexibly across a variety of project types.
  • Promote collaborative work practices, and identify opportunities to improve quality and increase efficiency through collaborative design.
  • Ensure work is to the highest possible standards at all times, and that client presentations are engaging and inspiring.
  • Analyze and validate the user and content requirements, define the flow and structure and create wireframes and specifications to describe the intended user experience.
  • Demonstrate cross-functional understanding; clearly articulate purpose and value of other disciplines within the company, and identify when their input is most valuable.
  • Partner with our development team to evaluate and recommend technical solutions.
  • Lead and/or participate in immersive user research, research analysis, concept testing, usability testing, and analytics.
  • Uphold and evangelize our Lean UX and Agile best-practices to colleagues and clients alike.

Does this sound like you?

  • A passion for ideation, exploration and problem-solving.
  • An outside-in approach to user engagement; equates ambiguity with opportunity.
  • Solid in information architecture & interaction design for both web and mobile.
  • Proactive and organized, able to manage a diverse project portfolio.
  • A willingness to challenge conventions (including your own).
  • Welcomes critique of your work and ideas as an opportunity for improvement.
  • A deep understanding of UX processes, practices, and activities.
  • Can clearly communicate and defend solutions with compelling reasoning and research.
  • Can jump out to the 10,000 mile view and tackle big assumptions, then zoom back down to the details and make sure everything fits together sensibly.
  • Ability to lead user experience exercises such as content strategy and experience mapping.
  • Can effortlessly present work to clients, internal teams, and executives for review and feedback.
  • Can write well, as it pertains to crafting personas, experience narratives, and other related artifacts.
  • A desire to develop and maintain strong working relationships with clients and teammates.

*This is an onsite role in our Seattle, WA office; no relocation assistance is available for this position.

**This is an onsite position in our beautiful Seattle, WA office. This is not a Telecommute/Remote Work position.**

None Fit the Bill?
If none of our open positions are a match, fill out the form and let us know why you’d be a great addition. Psst…details matter, so don’t forget to include your resume.