Talent, meet opportunity

We’re powered by more than just coffee.

Push the edge of impossible

This is what we do. Every day. Not satisfied with simply what is, we take initial concepts and intentions and push them beyond what’s expected to create actively engaging experiences that stand apart from the competition. If you live on that same line that teeters between impossible and revolutionary, you may just be the one we’re looking for.

Our Smashing Values

We are a band of artists, engineers, creators, and mischief-makers that harness the power of play to make things that matter.
The Business of Fun
Forget the tired “work hard, play hard” corporate jargon. Wouldn’t you rather work in an environment that is so enlivening you can’t believe you actually get paid to be there? Thought so, and it might look something like this: buzzing around the office via scooters, the not-so-infrequent tequila Friday, and most importantly, working with the mantra of making things that matter. We also have the best digs in town. Located right next to Pike Place Market, you’ll likely find Smashers wandering around the market grabbing some of the freshest food in Seattle, buying flowers, or jogging along the waterfront. Bonus points, you can’t beat our view.
Got the Chops?
Senior Strategist
At Smashing Ideas, we make things that matter! We are a digital innovations company that partners with Fortune 100 clients to research, ideate, design, and develop pioneering technological solutions. As an organization, we champion design-thinking and an experience-focused approach to product creation that emphasizes the needs of the user. Our team is comprised of fun, curious, and brilliantly eccentric individuals collaborating in an environment that feeds creativity and exploration.

Our clients, who are partners and extensions of our own teams, are pioneers and change agents themselves. Some are in the early stages of digital transformation, while others have established practices. Regardless of the stage, we serve as their catalyst for innovation.

As a Senior Strategist at Smashing Ideas, you are a critical component of a cross-functional team responsible for guiding the creative, technical, and business decisions that will increase customer engagement and achieve client objectives. The Senior Strategist is part scientist, part snake-charmer. They unearth and expose the core insight – the human truth that becomes our north star – and keeps the vision alive and focused through user research, data, and a strong eye on the market and competition.

Job Responsibilities

A Senior Strategist is responsible for leading 4 areas of strategic thinking and experience planning:

1. Problem Definition & Strategic Approach

  • Collaborate with clients to understand and communicate in-depth knowledge of a business environment, including:
    • general business processes
    • target audiences/customer attributes
    • organizational “pain”
    • marketing communications strategy
    • organizational readiness for implementing connected, engaging solutions
  • Work with clients to define and prioritize their business challenges, goals and opportunities. Outline strategic approach for team to achieve objectives.
  • Define critical metrics and how they will be measured. Keep team focused on these critical metrics.
  • Provide team and client with additional marketplace, vertical and competitive insights.
  • Drive formulation of insights-based hypotheses for ways to approach a given project.

2. Customer, Culture, Technology and Context Insights

  • Collaborate with client to identify, understand and communicate existing research
  • Lead gap analysis to understand and recommend additional research (if needed)
  • Recommend and estimate additional research, workshops, or other “add-on” activities for clients to improve product experience
  • Conduct qualitative, quantitative, market scan and competitive research
  • With UX, feed customer behavior insights and design insights into the team
  • Establish desired behavior change goals for target archetypes

3. Experience Strategy

  • In partnership with User Experience, deliver insight-based experience map for target personas and map engagement loops against business objectives.
  • Establish content cadence for distribution/engagement touch points
  • With UX architect, plan and lead engagement mapping exercise with clients
  • Write strategic creative brief – redefine creative brief if necessary
  • Plan and conduct creative briefing. Provide idea springboards (thought starters) as part of this exercise

4. Measurement Strategy and Insights

  • Plan data measurement against customer business goals. Expertly analyze data and make recommendations for product improvements/refinements.

Requirements:

  • Proven experience identifying a core insight that delivered a big idea
  • Experience in a lead, client-facing role for a large customer
  • Ability to present confidently and persuasively to large and small groups of executive-level clients
  • Experience leading multiple forms of customer research – survey, contextual, ethnographic, analytics, as examples
  • Experience crafting insight-based creative briefs driven by an empathetic understanding of user and market needs
  • Demonstrated understanding of the key technical and creative elements required to build a successful digital experience
  • Demonstrated ability to lead a room
  • Passionate about consuming applicable business, consumer, and cultural information
  • Collaborative work style, with a bias toward action

* Smashing Ideas is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, or disability status. We are committed to hiring and cultivating a diverse team and inclusive environment.

** This is an onsite position in our beautiful Seattle, WA office. This is not a Telecommute/Remote Work position.

Strategist
At Smashing Ideas, we make things that matter. We’re a team of creative pioneers partnering with Global 500 companies to create groundbreaking digital products and services (think mobile apps, AR/VR, websites, internet-of-things, etc.). We take complex challenges and use a combination of business strategy, user experience design, and technical aptitude to craft cutting-edge solutions that transform the lives of end-users. Our team is comprised of fun, curious, and brilliantly eccentric individuals collaborating in an environment that nurtures creativity and exploration. Put simply, we solve hard problems and make some really cool things.

As a Strategist at SI, you are a critical component of the cross-functional team responsible for guiding the informed creative, technical and business decisions about how to achieve a client’s objectives through customer engagement. You help facilitate the path and frame the opportunity for colleagues in the creative, developer, engagement management and production teams to ideate, define and design the most engaging experiences possible.

What You’ll Do:

A Strategist will focus on four areas of strategic thinking and experience planning:

1. Problem Definition & Strategic Approach

  • Work with Engagement Manager to understand and communicate in-depth knowledge of a client’s business environment, including general business processes, target audiences/customer attributes, organizational “pain”, marketing communications strategy, and organizational readiness for implementing connected, engaging solutions
  • Work with Program Management, Engagement, and clients to define and prioritize their business challenges, goals and opportunities. Outline strategic approach for team to achieve objectives.
  • Define Key Performance Indicators (KPIs) and how they will be measured.
  • Provide team and client with additional marketplace, vertical and competitive insights
  • Capture and share insights via User Experience Strategy Worksheet
  • Drive formulation of insights-based hypotheses for ways to approach a given project

2. Customer, Business and Cultural Insight

  • Identify existing research and gaps in knowledge
  • Recommend and conducts qualitative, quantitative, market scan and competitive research (within reason) to prove/disprove hypotheses
  • Deliver business, category and competitive insights to increase the knowledge of the team and expand the revenues of the client base
  • With UX, feed customer behavior insights into personas
  • Establish desired behavior change goals for target personas

3. Engaging Experience Strategy

  • In partnership with User Experience lead and Engagement Manager lead, delivers insight-based experience map for target personas. Works with game design SME to map engagement loops etc against business objectives.
  • In partnership with EM, establish content cadence for distribution/engagement touch points
  • With UX architect, plan and lead engagement mapping exercise with clients
  • Write strategic creative brief – redefine creative brief if necessary
  • Plan and conduct creative briefing. Provide idea springboards (thought starters) as part of this exercise

4. Measurement Strategy and Insights

  • Plan data measurement against customer business goals. Efficiently analyze data and make recommendations for product improvements/refinements.

Does This Sound Like You?

  • Experience in relationship building, client-facing roles
  • Awareness and understanding of business strategy and digital strategy
  • Experience in requirements gathering
  • Experience in crafting creative briefs
  • Understanding of the key technical and creative elements required to build a successful digital experience
  • Ability to successfully craft and communicate your vision with clients and team members
  • Strong presentation and communication skills. Must be persuasive, knowledgeable and confident – internally and externally.
  • Relentless in consumption of applicable business, consumer and cultural information
  • Collaborative work style

*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, or disability status. We are committed to hiring and cultivating a diverse team and inclusive environment.

** This is an onsite position in our beautiful Seattle, WA office. This is not a Telecommute/Remote Work position.

Business Designer
At Smashing Ideas, we make things that matter. We’re a team of creative pioneers partnering with Global 500 companies to create groundbreaking digital products and services (think mobile apps, AR/VR, websites, internet-of-things, etc.). We take complex challenges and use a combination of business strategy, user experience design, and technical aptitude to craft cutting-edge solutions that transform the lives of end-users. Our team is comprised of fun, curious, and brilliantly eccentric individuals collaborating in an environment that nurtures creativity and exploration. Put simply, we solve hard problems and make some really cool things.

We are seeking a Business Designer to design digital products, connected experiences, and new business models to drive our clients’ business objectives. Working closely with our talented designers and software developers, your business and strategy lens will be key in developing profitable and viable solutions.

As a successful Business Designer, you’ll ensure that our solutions deliver tangible business impacts by evaluating and questioning the market opportunity, competition, technologies, investments, returns, business and operating models, and risks.

You’re the perfect fit for our team if you love tackling complex problems head-on and thrive on creating structure in the face of ambiguity!

What You’ll Do:

  • Design profitable products, services, experiences, and business models
  • Evaluate the viability of new business concepts through market research, data analysis, financial modeling, and risk assessment
  • Develop organizational structures, business processes, implementation roadmaps, and go-to-market strategies to support the success of new business concepts
  • Develop compelling pitch decks and business cases to sell ideas to clients and key stakeholders
  • Design and lead research to understand market needs, test hypotheses and prototypes, and improve existing or new concepts
  • Plan and facilitate client workshops to identify value propositions and envision new concepts
  • Contribute to the strategic direction of Smashing Ideas and the Business Design team
  • Contribute to business development and proposals, helping sell the value of business design
  • Lead and drive multidisciplinary project teams
  • Create templates and tools that allow repeatability and consistency as the team grows

Does This Sound Like You?

  • 2-4 years of experience in one of these areas: Management Consulting, Corporate Strategy and/or Finance, Business Operations, Business Intelligence / Analytics, Industrial Engineering, or similar experience
  • MBA or equivalent work experience preferred
  • Experience developing and launching new products, services, processes, experiences, or businesses
  • Experience developing storylines for and presenting to executive-level clients
  • Passionate about continuous learning and thrives in ambiguous environments
  • Collaborative work style, with a bias toward action and tangible results

* We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, or disability status. We are committed to hiring and cultivating a diverse team and inclusive environment.

** This is an onsite position in our beautiful Seattle, WA office. This is not a Telecommute/Remote Work position.

None Fit the Bill?
If none of our open positions are a match, fill out the form and let us know why you’d be a great addition. Psst…details matter, so don’t forget to include your resume.