Talent, meet opportunity

We’re powered by more than just coffee.

Push the edge of impossible

This is what we do. Every day. Not satisfied with simply what is, we take initial concepts and intentions and push them beyond what’s expected to create actively engaging experiences that stand apart from the competition. If you live on that same line that teeters between impossible and revolutionary, you may just be the one we’re looking for.

Our Smashing Values

We are a band of artists, engineers, creators, and mischief-makers that harness the power of play to make things that matter.
The business of fun
Forget the tired “work hard, play hard” corporate jargon. Wouldn’t you rather work in an environment that is so enlivening you can’t believe you actually get paid to be there? Thought so, and it might look something like this: buzzing around the office via scooters, the not-so-infrequent tequila Friday, and most importantly, working with the mantra of making things that matter. We also have the best digs in town. Located right next to Pike Place Market, you’ll likely find Smashers wandering around the market grabbing some of the freshest food in Seattle, buying flowers, or jogging along the waterfront. Bonus points, you can’t beat our view.
Got the chops?
Business Consultant
At Smashing Ideas, our focus is simple: be digital pioneers who make things that matter. That pioneering spirit, along with our background in Motivational UX, has allowed us to build a consulting business that helps companies bring new digital products and services to market while transforming their businesses and culture. Our clients, who are often just extensions of our own teams, are pioneers and change agents themselves. Some are in the early stages of digital transformation, while others have established practices. Regardless of the case, we serve as their catalyst for innovation. We are seeking a Business Consultant to collaborate with both Smashing Ideas staff and clients to help them identify new opportunities, accelerate internal teams, and help them shift toward a human-centered, design-driven culture as we go.

Job Responsibilities:

The Business Consultant is a critical role for the growth of our company and scale of the services we deliver. In this role, you will:

  • Lead digital innovation engagements with Smashing clients. Working in collaboration with leads from creative and technology:
    • Work with our clients to understand or identify emergent opportunities
    • Utilize various inputs (stakeholder interviews market research, trends, user research, competitive research, experience mapping, etc) to help them prioritize their business goals, KPIs, and product or service vision.
    • Utilize market research, user research, prototypes, and data to evolve existing products/services or identify new areas for growth
    • Set product vision and roadmap
    • Lead and define value proposition creation and validation
    • Provide ROI models and/or business cases to identify financial opportunity
    • Plan and lead “catalyst workshops” with clients as needed to create alignment
    • Contribute to organizational design
  • Build a profitable innovation strategy team. Working with the CSO:
    • Identify new areas of opportunity for Smashing Ideas – services, capabilities, or critical investments
    • Contribute to business development and proposals, helping sell the value of business design at Smashing
    • Create templates and tools that allow repeatability and consistency as the team grows

Requirements:

  • Proven experience in product planning, defining and launching successful products and/or services, and managing product portfolios for Global 500 companies
  • Ability to present confidently and persuasively to executive-level clients
  • Ability to communicate, teach, and coach business expertise across internal team
  • Experience leading multiple forms of human-centered design research
  • Working knowledge and experience with desktop & mobile analytics tools
  • Demonstrated understanding of the key technical and creative elements required to build a successful digital product
  • Relentless in consumption of applicable business, consumer and cultural information
  • Collaborative work style, with a bias toward action
  • A minimum of 8+ years product management or similar experience
  • MBA preferred

* We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, or disability status. We are committed to hiring and cultivating a diverse team and inclusive environment.

** This is an onsite position in our beautiful Seattle, WA office. This is not a Telecommute/Remote Work position.

Senior Designer
Designers at Smashing Ideas are knowledge-seekers, user-champions, strategists and storytellers. What excites and unites us is crafting relevant and meaningful solutions that delight people, clients included.

We’re seeking a passionate and highly-motivated Sr. Designer with strong UX skills to become part of our team, designing digital products for a wide range of projects and clients.  You’ll play a key role in the interpretation of business goals and customer needs, in order to translate it into compelling, elegant and engaging experiences.

This role requires 8 years of experience working in digital product design and reports to a Creative Director.

Responsibilities

  • Apply solid user experience and usability principles while looking for opportunities to innovate.
  • Demonstrate excellent knowledge of all aspects of the UX approach and the ability to apply them flexibly across a variety of project types.
  • Promote collaborative work practices, and identify opportunities to improve quality and increase efficiency through collaborative design.
  • Ensure work is to the highest possible standards at all times, and that client presentations are engaging and inspiring.
  • Analyze and validate the user and content requirements, define user flow and information structure, and define and describe the intended user experience through means such as interactive wireframes.
  • Demonstrate cross-functional understanding; clearly articulate purpose and value of other disciplines within the company, and identify when their input is most valuable.
  • Partner with our development team to evaluate and recommend technical solutions.
  • Lead and/or participate in immersive user research, research analysis, concept testing, usability testing, and analytics.
  • Uphold and evangelize our Lean UX and Agile best-practices to colleagues and clients alike.
  • Travel to meet and collaborate with our clients (estimated up to 15% travel annually; potentially more)

Does this sound like you?

  • A passion for ideation, exploration and problem-solving.
  • A willingness to challenge conventions (including your own).
  • Actively seeks critique of work and ideas as opportunities for improvement.
  • Balances working out loud, collaboratively, and individually with deep focus.
  • An UCD approach to user engagement; equates ambiguity with opportunity.
  • Expert in information architecture & interaction design for both web and mobile.
  • A deep understanding of UX processes, practices, and activities.
  • Can jump out to the 10,000-mile view and tackle big assumptions, then zoom back down to the details and make sure everything fits together sensibly. Sees the big picture and sweats the details.
  • Ability to lead user experience exercises such as experience mapping and ideation.
  • Can effortlessly present work to clients, internal teams, and executives for review and feedback.
  • Can clearly communicate and articulate design intent and rationale with compelling reasoning and research.
  • Can write well, as it pertains to behavioral archetypes, experience narratives, directional copy, and other related artifacts.
  • A desire to develop bi-directional, inspirational relationships with clients and teammates.

*Smashing Ideas is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, or disability status. We are committed to hiring and cultivating a diverse team and inclusive environment.

** This is an onsite position in our beautiful Seattle, WA office. This is not a Telecommute/Remote Work position.

Creative Director
At Smashing Ideas, our focus is simple: be digital pioneers who make things that matter. Our pioneering spirit, along with our background in Motivational UX, has allowed us to build a consulting business that helps companies bring new digital products and services to market that transform their businesses and cultures.

Our clients, who are partners and extensions of our teams, are pioneers and change agents themselves. Some are in the early stages of digital transformation, while others have established practices. Regardless of the stage, we serve as their catalyst for innovation.

We are seeking a passionate, highly seasoned Creative Director with a deep understanding of UX to spearhead design innovation for a wide range of projects and clients. You’ll be a leader who guides your teams and plays an integral role in translating business goals and customer needs into compelling, elegant, and engaging experiences.

This role requires 10+ years of experience working in digital product design and reports to the Executive Creative Director.

Responsibilities

The Creative Director will help set the direction, style, and execution of Smashing Ideas’ design processes. They will collaborate with a variety of teams to transform our clients’ business needs into innovative solutions. A mastery of interaction design, user research, and leadership is essential.

Design Team Leadership:

  • Lead projects and participate in proposals, SI Design Team vision and leadership, hiring and growth, and outreach
  • Model the behavior that demonstrates our SI values – Create with Heart, Keep It Real, Paddle Out, Raise the Fun Flag, Ride-or-Die, and Stay Curious – as well as working out loud, assuming good intent, and being armor-off
  • Lead, nurture, and manage direct report designers; be a mentor and an advocate for career growth and success for all designers
  • Evolve the Design Team’s philosophies, methodologies, processes, techniques, tools and share and teach them throughout SI
  • Help shape proposals and projects to accelerate our designers’ growth, to fit their passions, and to drive SI’s capabilities and positioning
  • Be a thought leader in SI and in the local design community by publishing articles, presenting at conferences, and engaging with outside talent to promote SI’s position as an innovation leader

On Projects:

  • Design the experiences of the SI team’s designers and of key client stakeholders
  • Plan and choreograph design activities and deliverables for projects and proposals, often including creative briefs, experience maps, personas and archetypes, design concepts and explorations, visual mood boards, flows, wireframes, prototypes (low-medium-high fidelities), visual comps and assets, and design language systems
  • Plan staffing needs to balance individuals’ passions and growth needs, project outcomes, team chemistries, client constraints, and project goals
  • Lead the collaborative creation of the project vision, and use the vision as a guiding tool to ensure alignment and excellence
  • Partner with strategy, research, development, and program management leads to ensure solutions are delivered on schedule and deliver real value (including fiscal, experience, and brand value) to users, clients, and SI
  • Lead and inspire designers to create excellent and innovative design across all design facets including information architecture, interaction, motion & animation, UX, and visual design
  • Be a player-coach – be an individual contributor as needed to cover, supplement, inspire, and go over-and-above expectations in any facet of projects including design research, workshops, ideation, interaction/UX/visual design, prototyping, usability testing, asset production, and delivery
  • Partner with key client stakeholders to ensure their engagement, contribution, and success

Does this sound like you?

  • 10+ years of design experience (preferably in an agency or client services environment).
  • 5+ years managing creative/design teams.
  • A passion for ideation, exploration and problem-solving.
  • A willingness to challenge conventions (including your own).
  • Actively seeks critique of work and ideas as opportunities for improvement.
  • A UCD approach to user engagement.
  • Seeks ambiguity since it is rife with opportunity.
  • Expert in information architecture, interaction design, and UX for web, mobile, and software.
  • A deep understanding of UX processes, practices, and activities.
  • Can jump out to the 10,000-mile view and tackle big assumptions, then zoom back down to the details and make sure everything fits together sensibly. Sees the big picture and sweats the details.
  • Ability to lead UX exercises such as experience mapping, ideation, and rapid prototyping.
  • Can effectively present work to clients, internal teams, and executives for review and feedback.
  • Can clearly communicate and articulate design intent and rationale with compelling reasoning and research.
  • Can write well, as it pertains to behavioral archetypes, experience narratives, directional copy, and other related artifacts.
  • A desire to develop bi-directional, inspirational relationships with clients and teammates.
  • BFA or BA in related field, graduate degree in Media or Design preferred

* Smashing Ideas is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, or disability status. We are committed to hiring and cultivating a diverse team and inclusive environment.

** This is an onsite position in our beautiful Seattle, WA office. This is not a Telecommute/Remote Work position.

Senior Strategist
As a Senior Strategist at SI, you are a critical component of the cross-functional team responsible for guiding the informed creative, technical and business decisions about how to achieve a client’s objectives through customer engagement. The Senior Strategist is part scientist, part snake charmer. They unearth and expose the core insight – the human truth that becomes our north star – and keeps the vision alive and focused through user research, data, and a strong eye on the market and competition.

Job Responsibilities

A Senior Strategist is responsible for leading 4 areas of strategic thinking and experience planning:

1. Problem Definition & Strategic Approach

  • Collaborate with clients to understand and communicate in-depth knowledge of a business environment, including:
    • general business processes
    •  target audiences/customer attributes
    •  organizational “pain”
    • marketing communications strategy
    • organizational readiness for implementing connected, engaging solutions
  • Work with clients to define and prioritize their business challenges, goals and opportunities. Outline strategic approach for team to achieve objectives.
  • Define Key Performance Indicators (KPIs) and how they will be measured. Keep team focused on these KPIs.
  • Provide team and client with additional marketplace, vertical and competitive insights.
  •  Drive formulation of insights-based hypotheses for ways to approach a given project.

2. Customer, Culture, Technology and Context Insights

  • Collaborate with client to identify, understand and communicate existing research
  • Lead gap analysis to understand and recommend additional research (if needed)
  • Recommend and estimate additional research, workshops, or other “add-on” activities for clients to improve product experience
  • Conduct qualitative, quantitative, market scan and competitive research
  • With UX, feed customer behavior insights and design insights into the team
  • Establish desired behavior change goals for target archetypes

3. Experience Strategy

In partnership with User Experience, delivers insight-based experience map for target personas. Maps engagement loops etc. against business objectives.

  • Establish content cadence for distribution/engagement touch points
  • With UX architect, plan and lead engagement mapping exercise with clients
  • Write strategic creative brief – redefine creative brief if necessary
  • Plan and conduct creative briefing. Provide idea springboards (thought starters) as part of this exercise

4. Measurement Strategy and Insights

  • Plan data measurement against customer business goals. Efficiently analyze data and make recommendations for product improvements/refinements.

Requirements:

  • Demonstrated experience identifying a core insight that delivered a big idea
  • Experience in a lead, client-facing role for a large customer
  • Ability to present confidently and persuasively to large and small groups of executive-level clients
  • Experience leading multiple forms of customer research – survey, contextual, ethnographic, analytics, as examples
  • Experience crafting insight-driven creative briefs
  • Demonstrated understanding of the key technical and creative elements required to build a successful digital experience
  • Demonstrated ability to lead a room
  • Relentless in consumption of applicable business, consumer and cultural information
  • Collaborative work style, with a bias toward action

*Smashing Ideas is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, or disability status. We are committed to hiring and cultivating a diverse team and inclusive environment.

** This is an onsite position in our beautiful Seattle, WA office. This is not a Telecommute/Remote Work position.

Strategist
Our mission at Smashing Ideas is to create the most actively engaging digital experiences possible. As a Strategist at SI, you are a critical component of the cross-functional team responsible for guiding the informed creative, technical and business decisions about how to achieve a client’s objectives through customer engagement. The Strategist helps facilitate the path and frame the opportunity for colleagues in the creative, developer, engagement management and production teams to ideate, define and design the most engaging experiences possible.

Job Responsibilities:

A Strategist will focus on four areas of strategic thinking and experience planning:

1. Problem Definition & Strategic Approach

  • Work with Engagement Manager to understand and communicate in-depth knowledge of a client’s business environment, including general business processes, target audiences/customer attributes, organizational “pain”, marketing communications strategy, and organizational readiness for implementing connected, engaging solutions
  • Work with Program Management, Engagement, and clients to define and prioritize their business challenges, goals and opportunities. Outline strategic approach for team to achieve objectives.
  • Define Key Performance Indicators (KPIs) and how they will be measured.
  • Provide team and client with additional marketplace, vertical and competitive insights
  • Capture and share insights via User Experience Strategy Worksheet
  • Drive formulation of insights-based hypotheses for ways to approach a given project

2. Customer, Business and Cultural Insight

  • Identify existing research and gaps in knowledge
  • Recommend and conducts qualitative, quantitative, market scan and competitive research (within reason) to prove/disprove hypotheses
  • Deliver business, category and competitive insights to increase the knowledge of the team and expand the revenues of the client base
  • With UX, feed customer behavior insights into personas
  • Establish desired behavior change goals for target personas

3. Engaging Experience Strategy

  • In partnership with User Experience lead and Engagement Manager lead, delivers insight-based experience map for target personas. Works with game design SME to map engagement loops etc against business objectives.
  • In partnership with EM, establish content cadence for distribution/engagement touch points
  • With UX architect, plan and lead engagement mapping exercise with clients
  • Write strategic creative brief – redefine creative brief if necessary
  • Plan and conduct creative briefing. Provide idea springboards (thought starters) as part of this exercise

4. Measurement Strategy and Insights

  • Plan data measurement against customer business goals. Efficiently analyze data and make recommendations for product improvements/refinements.

Requirements:

  • Experience in relationship building, client-facing roles
  • Awareness and understanding of business strategy, digital strategy and game-design thinking
  • Experience in requirements gathering
  • Experience in crafting creative briefs
  • Understanding of the key technical and creative elements required to build a successful digital experience
  • Ability to successfully craft and communicate your vision with clients and team members
  • Strong presentation and communication skills. Must be persuasive, knowledgeable and confident – internally and externally.
  • Relentless in consumption of applicable business, consumer and cultural information
  • Collaborative work style

*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, or disability status. We are committed to hiring and cultivating a diverse team and inclusive environment.

** This is an onsite position in our beautiful Seattle, WA office. This is not a Telecommute/Remote Work position.

None fit the bill?
If none of our open positions are a match, fill out the form and let us know why you’d be a great addition. Psst…details matter, so don’t forget to include your resume.