GLAS® smart thermostat by Johnson Controls

The perfect blend of form and function.

The Ask

Smashing Ideas was hired by Johnson Controls to help with visual design and UX for the GLAS® thermostat. We worked collaboratively with the JCI UX design and technology teams to identify a value proposition for the new product, design the interface on a transparent screen, and validate our designs through testing with end users.

The Actualization

Value proposition definition and validation, product envisioning, and idea generation workshops kicked-off the 14-month engagement. From there, our strategy and design teams conducted diary studies, user interviews, contextual inquiries, and testing with participants in four different states.

This led to the creation of primary and secondary archetypes, an experience map, six insight reports, and comprehensive interaction models to inform product design and development.

Additionally, we led customer journey mapping and engagement loop mapping sessions, which resulted in high-fidelity prototypes after each three-week sprint. Final outcomes included Smashing Ideas’ design team working closely with corresponding Johnson Controls staff to create executable user-interface designs for GLAS®.

The Ask

Johnson Controls partnered with Smashing Ideas to advance their design processes to accelerate innovation for new product lines.

The Actualization

This led to the creation of primary and secondary archetypes, an experience map, six insight reports, and comprehensive interaction models to inform product design and development.